ProgrammeDetails
Aircraft Maintenance
You’ll work alongside, and learn from, some incredibly talented engineers. Every day, you’ll develop your skills on real aircraft, in a real job. Over a series of placements, you’ll work on all our aircraft fleets, gaining the experience and knowhow to help keep them in perfect working order. You’re going to be busy. Alongside comprehensive on-the-job training, you’ll be studying towards the qualifications you need to become one of our future Aircraft Maintenance Technicians.
The initial induction to the business for this Apprenticeship will take place at our London Heathrow base. For the remainder of the first year, you may be based off-site and living away from home which is where you will train and study towards your CAA Part-66 A Licence Modules, as well as a Level 2 Diploma in Aerospace and Aviation Engineering, City and Guilds 4605-2.
For years two and three, you will return to our Heathrow Base to work alongside our engineers with the potential to be placed in one of our UK operational bases. You’ll continue to study towards achieving a Level 3 Engineering Technician (Aircraft Maintenance Fitter/Technician – Fixed and Rotary Wing); and by completing a Level 3 Diploma in Aviation Maintenance (Development Competence).
Click here to apply now.
ground Operations
It takes a carefully coordinated team effort to ensure our customers, and their luggage, leave on time, all the time. British Airways colleagues in Baggage Handling, Aircraft Loading and Ground Logistics all play their part. You’ll gain experience across all three teams, to learn how to operate our different systems and vehicles – and to gain a full understanding of how we deal with disruption and keep fights on schedule.
There’s a big focus on safety and security, so you’ll be kitted out with protective equipment and weather-resistant gear (you’ll be working outdoors in all kinds of conditions). You also need to be flexible and adaptable to different shift patterns, and just as happy being outdoors in all kinds of weather conditions. Of course, we’ll make sure you’re fully equipped with all the proper uniforms and protective equipment you need to keep you safe.
With extensive training, support and hands on experience, the programme will give you everything you need to gain an Intermediate Apprenticeship (level 2) as an Aviation Ground Operative.
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Customer Service
Working in shifts in Customer Service at Heathrow, you’ll take on duties across the team – from Check in and Connections to Arrivals and Premium areas. Your helpful, welcoming personality will equip you to meet, greet, deal with queries and be a true ambassador for our brand. The work will give you a great insight into the whole customer journey. We can promise that most days will be anything but ‘every day’, especially with so many different customers to meet and colleagues to support.
With thousands of customers coming through Heathrow each day, life will be fast-paced and tough at times. But with your natural adaptability, and passion for customer service, you’ll rise to the challenge and build the foundations of a British Airways career.
To get you off to the best possible start, we’ll make sure you’re up to speed with full training. Then you’ll be in the highly-experienced hands of our welcoming, friendly team. We’ll also support you as you work towards an Intermediate Apprenticeship (Level 2) as Aviation Customer Service Operative.
Click here to apply now.
Business Professional
You’ll need to be ready for anything. Why? Because we’ll give you real responsibility from your first day. We want you to meet every challenge head on in our fast-paced, collaborative culture. It could be collating and analysing Cabin Crew performance data. Running meetings at Heathrow. Or organising an internal conference. Every step along the way, you’ll be working with, and supported by, people from different teams and business levels.
As well as learning on the job, you’ll benefit from excellent training that’s tailored to ensure you achieve your full potential. It’s an exciting combination designed to help you build a range of valuable skills and experience, so you can develop a successful and rewarding career.
All this is the ideal preparation to help you achieve an Advanced Apprenticeship (Level 3) in Business Administration.
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Aspiring Leaders
You’ll need to be ready for anything. Why? Because we’ll give you real responsibility from your first day. This apprenticeship will see you taking on four rotational placements, giving you an in-depth insight into commercial, operations and strategy and British Airways so that you can become an aspiring leader of tomorrow. On placement you’ll manage projects, be a key player in introducing new ideas and even have the opportunity to coach other colleagues, giving you people management experience. In addition to all these amazing experiences, you’ll also complete a placement at Heathrow Airport in our customer experience team – enabling you to gain a real-life insight on the frontline with our customers, and use this learning to influence the projects you’ll be working on.
Across this four year apprenticeship, you will study towards a Level 6 in Chartered Management qualification.
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Customer service advisor
Working on varied shifts in Customer Service at Heathrow, you’ll take on duties across the team – from check in and flight connections to arrivals and premium areas. Your helpful, welcoming personality will equip you to meet, greet, deal with queries and be a true ambassador for our brand. The work will give you a great insight into the whole customer journey. We can promise that most days will be anything but ‘every day’, especially with so many different customers to meet and colleagues to support in our ever-changing industry.
With thousands of customers coming through Heathrow each day, life will be fast-paced and tough at times. But with your natural adaptability, and passion for customer service, you’ll rise to the challenge and build the foundations of a British Airways career.
To get you off to the best possible start, we’ll make sure you’re up to speed with full training. Then you’ll be in the highly experienced hands of our welcoming, friendly team. We’ll also support you as you work towards an the Level 2 Aviation Customer Service Operative Apprenticeship.
Click here to apply to manchester.
Click here to apply to newcastle.
Aircraft Workshop
Over three and a half years, you’ll earn your stripes under the best engineers in the business. They’ll hone your engineering skills, giving you aircraft components to repair in both ‘ramp’ and ‘hangar’ environments. You’ll rotate through different workshops, picking up various sets of knowledge, so you understand the nature of every highly sophisticated component. Every day will feel new, and you’re going to be busy. Alongside training on the job, you’ll be studying for the qualifications you need to become one of our future Workshop Technicians.
You’ll have the confidence to communicate with people at all levels and the common sense to act on your own initiative. It can be high-pressure work and you might need to adapt to industry changes, while always putting safety first. But, as regulated as this environment can be, we’ll also look to you for fresh ideas. We want your input on everything from process to practice.
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Data Science
You’ll be breaking down mathematical business models and metrics through the use of analytics – including applied statistics, data mining, and data science techniques. When learning how to deliver BA data assets and data sets, we’ll make sure you can see how projects work from beginning to end. You’ll support us in ensuring these assets meet high standards in business requirement, solution design, solution development and testing. You’ll be…
- Developing quantitative and qualitative models for business issues, which evaluate every possible scenario and assess the implications of actions.
- Improving the information available to decision makers by developing new metrics and models, using both historic data and predictive analytics (including statistics and machine learning).
- Obtaining data from a range of data sources and combine it to provide new insights (or to provide input to business modelling).
- Structuring well-defined business problems into new projects by identifying key issues, clarifying the scope, and shaping the analysis required to deliver insights.
- Clearly communicating key insights to non-technical colleagues.
- Creating robust and supportable code to process data and contribute to debugging.